Uninstall and reinstall the Fitbit app.Ĥ. This list should be your starting point for if you're experiencing consistent issues with syncing, but, if all these are ticked, it's time to start troubleshooting with the tips below:ģ. Your Fitbit device's software is up to date. Your Fitbit device's battery isn't low.Ħ. Your connected device has Bluetooth turned on, and that you aren't connected to multiple things (some issues are related to conflicting Bluetooth connections).ĥ. Your connected device has a working cellular data or Wi-Fi connection.Ĥ. Check that your connected device is running the latest Fitbit app version.ģ. Check the Fitbit app is compatible with your device here, and that it's running the latest version (if on iPhone or Android, check for this through the App Store or Google Play Store).Ģ. Fitbit syncing troubleshooting checklistġ. Here's a checklist of the very basic things to double check if your Fitbit isn't syncing. Problems with syncing are usually because you're not filling a requirement. It should be as simple as following the above, but experience tells us that it's fairly likely you'll come across some kind of issue with Fitbit syncing. Fitbit won't sync? Troubleshoot with these steps It should sync automatically, or you can press Sync to do it manually.ĥ. Connect your Fitbit Wireless Sync Dongle.Ĥ. Make sure you're signed in with your account credentials.ģ. We're going to assume your Fitbit has been registered and set up properly, but there's a catch - to use Fitbit Connect, you need the Fitbit Wireless Sync Dongle.Ģ.

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